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After 25 years in the business of transportation, MEL Limousine understands what the transportation client wants. We are well-known across the Tri-State for our professional chauffeurs, safe rides, and efficient booking experience.

CONTACT INFO

  • 1-779-333-67992


FREE Wifi  
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CALL: 
718-836-5555
WHATSAPP: 
917-916-0048
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FAQ’s

If you are having trouble locating your chauffeur, please take the following steps to ensure you avoid incurring any no-show, late cancellation or wait time charges.

Stay put: Do not leave the pickup location on your reservation.
SMS alerts: If you are signed up for Chauffeur Notification alerts, you will have been provided with the chauffeur’s mobile number.
Stay by the phone: The chauffeur has also been provided with your contact information and may contact you to advise of his or her location.

Contact Mellimo at (718) 836-5555 or Text (917) 916-0048, and follow the prompts to inquire about the status of your chauffeur’s arrival. Our Dispatch department will contact the chauffeur and provide you with an update status on his/her arrival.

I REALLY LIKED MY CHAUFFEUR. HOW DO I REQUEST HIM OR HER AGAIN?

A lot goes into training and selecting the few to become MEL LIMO chauffeurs, and we’re so happy to hear you had a great experience.

When booking your next reservation online, submit your request, along with the chauffeur’s name, in the Comments for the Chauffeur field. If you’re having trouble remembering his or her name, speak to someone in our Reservation Center to help find that information. When booking over the phone, let our reservation agents know who your favorite chauffeur is.

We understand how comforting it can be to have a chauffeur you know and trust. While we cannot guarantee your request, we will do everything possible to have your favorite chauffeur available.

DOES MELLIMO SUPPORT CORPORATE TRANSPORTATION OR LARGE GROUP EVENTS?

Absolutely. Mellimo provides smart, luxury, chauffeured transportation services for corporate travel and the traveling CEOs and executives in today’s business world.

From board meetings and road shows to major events and trade shows, MEL LIMO offers corporate account packages and billing solutions tailored to fit the needs of your business.

Highly experienced Meetings & Events team specialized in coordinating executive and luxury transportation for groups of any size.

Mellimo reservation integrated for Deem corporate travel software
Account administrators can easily create, update and cancel reservations through our online reservations system.

To set up a new corporate account, contact our Sales departments today, or reach out to us through the Contact page and request a corporate direct billing account.

Office: 718.836.5555
[email protected]
www.Mellimo.com

DOES MEL LIMO WORK WITH TRAVEL AGENCIES?

You bet. We partner with many travel agencies when their customers require trusted chauffeured transportation providers. Our reservation system is seamlessly integrated with Deem and other global distribution systems and online travel booking tools to receive reservation requests instantly.

Reach out to our Sales department at (718) 836-5555 or [email protected] to learn more how we can support your customers. Ask us about creating a travel agent commission program for new and ongoing business.

IS GRATUITY INCLUDED?

A suggested gratuity charge is calculated into the total on your reservation confirmation. Any gratuity that may appear on your reservation confirmation is wholly voluntary and the amount constitutes a suggested sum only and is entirely left to the discretion of the customer, and can be negotiated or waived at any time.

HOW WILL I KNOW ONCE MY CHAUFFEUR ARRIVES ONSITE?

Customers can elect to receive Chauffeur Notification SMS alerts to let you know when your driver has been assigned and again when they arrive at your pickup location.

To receive these alerts for a current reservation, give your reservation confirmation number to a reservation agent, at (718) 836-5555. Don’t forget to sign up for Chauffeur Notification alerts the next time you’re booking a reservation.