If you are having trouble locating your chauffeur, please take the following steps to ensure you avoid incurring any no-show, late cancellation or wait time charges.
Stay put: Do not leave the pickup location on your reservation.
SMS alerts: If you are signed up for Chauffeur Notification alerts, you will have been provided with the chauffeur’s mobile number.
Stay by the phone: The chauffeur has also been provided with your contact information and may contact you to advise of his or her location.
Contact Mellimo at (718) 836-5555 or Text (917) 916-0048, and follow the prompts to inquire about the status of your chauffeur’s arrival. Our Dispatch department will contact the chauffeur and provide you with an update status on his/her arrival.